Welcome to On & Prana Sales Store! We’re your go-to destination for premium activewear designed for adventure-ready lifestyles. Below you’ll find answers to our most common questions about products, shipping, returns, and more. Can’t find what you need? Our adventure-ready customer service team is always happy to help at [email protected].

About Our Products

What types of products does On & Prana Sales Store offer?
We specialize in premium activewear and adventure-ready clothing for active lifestyles. Our product range includes:
  • Performance tops and shirts
  • Hiking apparel and outerwear
  • Active bottoms (pants, shorts, jeans)
  • Dresses and jumpsuits for versatile wear
  • Hoodies, sweatshirts, and sweaters
  • Performance footwear (shoes and sneakers)
  • Accessories like hats and socks
  • Underwear and intimates designed for active wear
What makes your activewear special?
Our products are designed with the same performance-driven approach we apply to our shipping services. We focus on:
  • Moisture-wicking fabrics that keep you comfortable
  • Versatile styles that transition from trail to town
  • Durability to withstand active lifestyles
  • Thoughtful design elements for maximum performance

Ordering & Account Questions

How do I place an order?
Simply browse our website, select your items, add them to your cart, and proceed to checkout. You’ll need to provide shipping information and payment details to complete your order.
What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Can I create an account to track my orders?
Currently, we don’t offer account creation, but you can track your order using the tracking number provided in your shipping confirmation email.

Shipping & Delivery

What are my shipping options?
We offer two performance-driven shipping options:
  • Standard Expedition Shipping: 10-15 business days via DHL/FedEx after 1-2 day processing ($12.95 flat rate worldwide)
  • Free Eco-Conscious Shipping: 15-25 business days via EMS after processing (free for orders over $50)
How long does order processing take?
All orders take 1-2 business days to process before shipping. You’ll receive a confirmation email when your order ships with tracking information.
Do you ship worldwide?
Yes! We ship globally from our California headquarters, though some Asian and remote locations may be excluded. If you’re unsure about delivery to your area, contact us at [email protected].
How can I track my order?
You’ll receive detailed tracking information via email as soon as your order ships. Our system provides real-time updates so you can track your package’s journey just like you’d track a hike’s elevation.
What’s your free shipping threshold?
Orders of $50 or more qualify for our Free Eco-Conscious Shipping via EMS. Pro Tip: Combine multiple items in one order to reach the $50 threshold while enjoying our discounted premium brands!

Returns & Exchanges

What’s your return policy?
We stand behind our products like we stand behind our shipping. If any item doesn’t meet your expectations, you have 15 days from the delivery date to initiate a return. Our California-based team processes returns quickly because we know your next adventure can’t wait.
How do I initiate a return?
Please contact our customer service team at [email protected] within 15 days of receiving your order to begin the return process. Include your order number and details about the items you wish to return.
Are there any items that can’t be returned?
For hygiene reasons, we cannot accept returns on underwear and intimate items unless they arrive defective or damaged.
How long do refunds take to process?
Once we receive your return, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Contact & Support

How can I contact customer service?
Our adventure-ready customer service team is always happy to help! Email us at [email protected] with any questions or concerns.
Where is your company located?
Our headquarters is located at 1413 Bel Meadow Drive, City Of Commerce, US 90040. All orders ship from this location.

Still have questions? Gear up for answers by reaching out to our team at [email protected]. We’re committed to providing service as reliable as our moisture-wicking fabrics and as versatile as our trail-to-town styles!